Refund
Policy.
Last Updated: March 2026
1. Overview
At Rigene Consultancy, we are committed to delivering high-quality implementation services. This Refund Policy outlines the conditions under which refunds may be requested and processed.
Due to the nature of consulting and implementation services, all fees are generally non-refundable once work has commenced. Please read this policy carefully before engaging our services.
2. Eligibility for Refund
Refunds may be considered under the following circumstances:
- Service was not delivered within the agreed timeframe and no alternative was offered
- A duplicate payment was made in error
- The project was cancelled by Rigene Consultancy before any work commenced
- A written cancellation request is received within 48 hours of initial payment and before any work begins
3. Non-Refundable Items
- Retainer fees and monthly engagement fees once the period has commenced
- Fees for completed milestones or deliverables
- Consultation fees for discovery or strategy sessions already conducted
- Any third-party costs incurred on behalf of the client
4. Refund Process
To request a refund, submit a written request to info@rigeneconsultancy.com with your project details and reason for the request. We will review and respond within 5 business days. Approved refunds will be processed within 10–14 business days via the original payment method.
5. Disputes
If you are dissatisfied with our services, we encourage you to first raise a concern with your assigned project lead. We are committed to resolving issues amicably before any formal dispute process is initiated.
6. Contact
For refund-related enquiries, contact us at: info@rigeneconsultancy.com